Returns & Exchanges
We want you to love your Vionic shoes, which is why we offer a 30-day wear test period to ensure you experience the ultimate comfort and support. If you are not completely satisfied, we provide free shipping on all domestic returns and exchanges.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Choose Refund or Exchange
Select whether you would like a full refund to your original payment method or a different size or style via an exchange.
Print and Pack
Download your prepaid shipping label, place your shoes in their original packaging, and securely attach the label to the outside of the box.
Drop Off and Track
Take your package to any authorized carrier location and keep your tracking number handy while we process your request within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing